Shipping Policy

1. Where we ship

Orders are accepted and shipped within the United States only. That includes all 50 states, the District of Columbia, and APO, FPO and DPO addresses. We do not ship to addresses outside the United States and we cannot arrange onward export.

2. What delivery costs

Standard ground shipping is included in the listed price of every order. There is no separate delivery charge and no minimum order value.

There is no weight surcharge, no surcharge for a larger multi-item option, and no handling fee added at checkout. The total shown in your cart is the total you pay, other than any sales tax applied based on your shipping address.

3. How long it takes

Orders are picked and packed at our fulfillment centre within 1 to 2 business days of being placed. Orders received after 2:00 PM Pacific Time, or at a weekend or public holiday, begin that count on the next business day.

Once the carrier collects the parcel, ground transit is typically 3 to 7 business days depending on how far it has to travel from Cypress, CA. Addresses on the West Coast usually sit at the short end of that range and the Northeast at the long end.

These are estimates from the carrier, not guarantees. Weather, carrier backlogs and holiday volume all move them.

4. Tracking

A tracking number is emailed to you when the parcel is collected. If you consented to account notifications on our updates page, you also receive it by text. Tracking sometimes takes a day to start showing scans — that is normal and does not mean the parcel is lost.

5. Addresses

We ship to the address you enter at checkout, exactly as you enter it. Please check it before placing the order. If you spot a mistake, call 833-541-6910 immediately — we can usually correct it while the order is still being prepared, but not once the carrier has it.

A parcel returned to us as undeliverable because of an incorrect address will be refunded for the items, less the carrier’s return charge. We will always try to reach you before that happens.

6. Split shipments

Every product is held at the same fulfillment centre, so orders normally travel as a single parcel. If we ever need to split one, we will tell you and you will receive a tracking number for each part at no extra cost.

7. Damaged, lost or stolen parcels

If a parcel arrives damaged, keep the packaging and photograph it, then call 833-541-6910 within 7 days of delivery. If tracking shows delivered and the parcel is not there, check with your neighbours and building management first, then contact us — we will open a carrier investigation and, where it is not resolved, replace or refund the order.

8. Returns

Authorized returns go back to our fulfillment centre at 5071 Ball Rd #4026, Cypress, CA 90630. Contact us before sending anything; the full process is in the Refund Policy, and the address is confirmed on our Fulfillment Address page.

9. Questions about a shipment

833-541-6910
support@zelvantawellbeinghub.com
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time