Refund Policy

1. The window

The 30-day window runs from the date your order is received — that is, the delivery date recorded by the carrier, not the date you placed the order and not the date it was dispatched. If the carrier shows a delivery date you disagree with, tell us and we will work from the later of the two.

Your request must reach us inside that window. Once we have authorized the return, you have a further 14 days to get the parcel into the post.

2. What we accept back

• Adjustable Knee Compression Sleeve: returnable if it is clean, dry, undamaged, and in a condition that would be reasonable after trying it on to check the fit. A sleeve that has been worn for activity, washed, or altered cannot be returned.
• Joint Flex Support Capsules: returnable only with the induction seal under the cap intact. For safety reasons we cannot accept an opened bottle of a supplement back into stock, and we cannot resell one.
• Combination options: where an option contains both a sleeve and a bottle, each item is assessed against the rule above. If the capsules have been opened but the sleeve is returnable, we refund the sleeve portion of the option price.

3. Items that arrive damaged or wrong

If a parcel arrives damaged, if an item is faulty, or if we sent the wrong thing, call 833-541-6910 within 7 days of delivery. Photographs help. We cover the return postage in these cases and will either replace the item or refund it in full, including any tax you paid — your choice.

This applies to an unopened bottle that arrives with a broken seal.

4. Return postage

For a change-of-mind return, you pay the postage to send the items back. We do not deduct a restocking fee. For a damaged, faulty or incorrect item, we pay.

5. Refund amounts and timing

We refund to the card used for the original order. We do not issue store credit unless you specifically ask for it. Refunds are processed within 5 business days of the returned items reaching our fulfillment centre, and your bank typically posts them 3 to 10 business days after that.

A refund covers the price of the returned items and any sales tax charged on them. Where you are returning part of a multi-item option, we refund the proportion of that option price attributable to the items coming back, calculated on the published prices in our Terms & Conditions.

6. Cancelling before dispatch

If your order has not yet left our fulfillment centre, call 833-541-6910 and we will cancel it and refund you in full. Once a parcel is with the carrier it has to be returned under the process above.

7. Exchanges

The most common exchange is a sleeve in the wrong size. Treat it as a return plus a fresh order: we refund the returned sleeve once it reaches us, and you order the correct size whenever you are ready. That is faster than holding your refund while a replacement is picked. Call us first and we will check the sizing with you so the second one fits.

8. Geographic limits

Orders are accepted and shipped within the United States only. Returns are accepted only from United States addresses.

9. Contacting us about a return

Royal Note LLC, doing business as Zelvanta Wellbeing Hub
Returns to: 5071 Ball Rd #4026, Cypress, CA 90630
833-541-6910
support@zelvantawellbeinghub.com
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time